How to Switch Your Business Water Supplier in Scotland

Since the Scottish non-domestic water market opened in 2008, businesses have been able to choose who supplies their water and wastewater services just like electricity and gas.
Yet many Scottish SMEs, charities, and manufacturers still pay too much because they haven’t reviewed their options.

At Edinburgh Energy Hub, we make switching water suppliers simple, fast, and transparent, helping Scottish businesses save money, improve service, and avoid hidden costs.

Why Switch Water Suppliers?

Water and wastewater charges can quietly add up. Switching offers:

  • Lower bills: 5–15% annual savings are common.
  • Improved service: Dedicated account management, accurate billing, and faster support.
  • Flexible contracts: Tailored to your business needs rather than “default” rates.
  • Transparency: Clear pricing without hidden fees.

For multi-site businesses, consolidating water accounts under one provider can simplify administration and improve negotiating power.

Step 1: Understand Your Current Usage

Start with a recent bill. Key information to gather:

  • Meter numbers (MPRN)
  • Current supplier
  • Annual consumption (m³)
  • Wastewater and surface water charges
  • Contract end date

This ensures accurate quotes from potential suppliers, avoiding estimated bills that could mislead.

Step 2: Compare Licensed Providers

In Scotland, the network (pipes, treatment) is still maintained by Scottish Water. You can choose from licensed retailers who handle billing and account management. Comparison focuses on:

  • Unit rates for water and wastewater
  • Standing charges
  • Customer service quality
  • Contract length and exit fees
  • Optional efficiency advice

An independent broker, like Edinburgh Energy Hub, can provide multiple competitive quotes without bias.

Step 3: Evaluate Efficiency Measures

Switching supplier is one step – reducing usage is the other. Practical Scottish business tips include:

  • Installing low-flow taps and toilets
  • Monitoring for leaks (even a small drip wastes thousands of litres/year)
  • Optimising irrigation or cleaning schedules
  • Checking temperature and pressure settings for hot water systems

Water efficiency not only lowers bills but supports sustainability and net-zero targets.

Step 4: Make the Switch

The switching process is simple:

  • Provide your recent bills and key account details.
  • We compare licensed providers and present the best options.
  • You choose the supplier that fits your needs.
  • We handle the paperwork

No disruption occurs – your taps keep flowing, and billing transfers seamlessly.

Step 5: Monitor Your Bills and Usage

Once you’ve switched, keep an eye on consumption and invoices:

  • Check that actual meter readings are used
  • Compare bills month to month for anomalies
  • Review wastewater and surface water charges
  • Adjust efficiency measures based on usage trends

We provide guidance on tracking usage and spotting potential savings opportunities.

Common Questions

Will service be interrupted?
No, Scottish Water maintains the supply network. Only the account management changes.

Can I switch if I owe money?
Yes, but a plan with your current supplier may be required.

Do I need to negotiate directly?
No, your broker manages communication and paperwork.

What if I have multiple sites?
We can coordinate switching across all meters for efficiency and better pricing.

Get Started with a Free Review

A simple audit of your water usage can reveal savings immediately.
We compare suppliers, review bills, and suggest efficiency measures – no obligation, just clarity.

Compare your water and energy bills

Edinburgh Energy Hub · Independent Utilities Brokerage · Helping Scottish businesses save on water, energy, and more.

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